In this article, you will learn:
Physical Gift Cards
How to set up Physical Gift Cards
[1] Log into Figure Manage website with your credentials and go to Management > Card Program.
[2] Create a New Card Program
[3] Fill the required fields. Tick the checkbox by 'Physical Gift Cards' to create a Physical Gift Card Program.
[4] Activate the card for required locations and services.
To obtain the plastic Gift Cards, please, after completing the set up, reach out to support@figure.dev and we will have the cards delivered to your door!
[5] To add the Card Program item to your POS, go to Management > Sales Input > POS Register
[6] Choose the Card Program folder or the Gift Card and drag and drop it to the schematized view section to a required place. Don't forge to hit Save!
Now, the Gift Card program is visible in your POS and ready to be sold.
How to sell Physical Gift Cards
To see the Gift Card, you have to have the steps above completed + you need to have the physical cards at the store. When a customer wants to buy a Gift Card, what you need to do is to:
[1] Take one plastic card and swipe the card or scan the QR code with the iPad camera. See how to activate the camera in your POS below:
[2] Hit Load Gift Card
[3] Input the amount that the Gift Cards should be loaded with and hit DONE.
[4] Finalize the order as usual.
How to pay with Physical Gift Cards
On POS, when there is an order a customer wants to pay by their Gift Card,
[1] open the order and swipe the Gift CArd or hit the Camera icon in your POS and scan the Gift Card's QR code or swipe the card
[2] You'll see the balance of the card and two options what to do: Pay with Gift Card and Reload Gift Card. Hit Pay with Gift Card and finalize the as usual.
Virtual Gift Cards [eGift Cards]
How to set up Virtual Gift Cards
[1] Log into Figure Manage website with your credentials and go to Management > Card Program.
[2] Create a New Card Program
[3] Fill the required fields. Untick the checkbox by 'Physical Gift Cards' to create a Virtual eGift Card program.
[4] Activate the card for required locations and services.
To be able to sell eGift Cards, you need to create the online ordering website for that purpose. See the steps below:
[1] Go to Management > Locations & Services
[2] Create a New Service with 'Online Ordering' type.
[3] Go to Settings > Online Ordering and choose the Service you've just created.
[5] Set the Online Ordering Website Template as Simple.
You can customize your Gift Card website. You can set your own background image, logo, or color.
Now you have your Gift Card website activated. Share your link with your customers, on your website or social media. You can find the link to your newly created website in the service detail.
How to buy Virtual Gift Cards
Customers can buy the virtual Gift Card on the website you just created.
It is possible to buy a Gift Card and have it delivered to the same email address, or the Gift Card can be purchased as a gift. Then, the receipt will be sent to the buyer's email address and the Gift Card will be sent to the recipient's email address.
Example of an eGift Card website:
How to purchase the eGift Card as a gift:
Confirmation after payment:
The recipient will receive the eGit Card in their mailbox:
How to pay with Virtual Gift Cards
The virtual Gift Cards can be redeemed on POS or Make It Butter.
On POS:
[1] open the order and swipe the Gift CArd or hit the Camera icon in your POS and scan the Gift Card's QR code or swipe the card
[2] You'll see the balance of the card and two options what to do: Pay with Gift Card and Reload Gift Card. Hit Pay with Gift Card and finalize the as usual.
On Make It Butter:
In order to enable receiving Gift Card payments on your Make It Butter, you have to enable this functionality first by following the steps below:
[1] Go to to Figure Manage > Settings > Online Ordering
[2] Choose the website/service you want to enable the Gift Card payments for.
[3] Enable the setting called 'Enable ability to pay with Gift Cards' and hit Apply Settings
Then, to pay with the eGift Card on Make It Butter, customers need to input the eGift Card key they received in their mailbox in the field in the card before placing the order.
How to reload a Gift Card
When a gift card is exhausted, you can reload it with a custom amount. This can be done only through the POS.
[1] Swipe or scan the Gift Card
[2] Hit Reload Gift Card
[3] Add the required amount
[4] Finalize the order as usual
When there still is some amount before reloading, the new amount will add up. You can check the balance by swiping/scanning it again.
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