If your printer is not working or does not print 'Test' receipts (see how), try the following troubleshooting steps:
- Ensure all network cables and power cables are securely plugged in.
- Ensure the printer has paper in it and the paper is replaced correctly.
- Restart the power for the printer.
- Make sure the printer is connected (Green Check Mark next to the connected printer) in POS > Menu > Settings > Printers:
- In the Figure app, go to Settings > Printers > Printer List > Refresh:
- Make sure the iPad device is connected to the same WiFi network as the printer
- If the iPad and printer are on the same network and you are still unable to connect to the printer, follow these steps below:
- In your iPad go to Settings > Figure (Scroll down) > Enable Local Network
How to print a test receipt
- Go to your POS > Settings > Printers > scroll down, find your available printers and hit Test Print
You can download our Troubleshooting PDF with all the common questions:
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